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Four Seasons takes top spot at Mansfield awards ceremony

Four Seasons Shopping Centre has swept the board at this year’s Mansfield Customer Services Awards, picking up 13 of the top accolades with the centre’s own customer services team scooping the Platinum prize.

Beating off tough competition, the centre’s dedicated team was awarded the Platinum rating, after achieving an incredible 100% score in the ‘mystery shopper’ category for a second year running.

The team, which consists of Joe Selby, Tracey Stirland, Louise Bailey, Kourtney Strachen and Jessica Evans, all work tirelessly to deliver an exceptional service to Four Seasons’ shoppers to make their visit more enjoyable.

Rebekah O’Neill, the Centre Manager, said: “We are absolutely delighted with this incredible success. Everyone who took away an award thoroughly deserves their achievement. We set very high standards, always ensuring we go that extra mile to assist our shoppers at the centre and our customer service team’s passion and enthusiasm for the work they do really shows.

“We were particularly delighted to hear from the judges that standards in Mansfield as a whole are so much higher than elsewhere in the country,” said Rebekah.

Four Seasons’ stores also securing a prestigious award, were Ann Summers, Collections, Quiz, Debenhams, Thorntons, Vision Express, Bling Bourtique, Pandora, Boots, Game, Sky and Select.

Organised by the Mansfield BID, Mansfield Customer Service Awards recognises the dedication local businesses in the town put in to creating a five-star experience that helps make visitors want to come back time and time again.

This year, more than 70 local organisations took part, and Sarah Nelson, Chief Executive at the Mansfield BID, said: “The Mansfield Customer Service Awards is now in its fourth year and is gaining momentum every year. The number of businesses now submitting entries has grown significantly and more importantly, the quality is getting better and better.

“The number of teams who are providing such an outstanding service to their customers is so high. Well done to everyone and we’re already looking forward to next year,” Sarah added.

For more information on all the stores at Four Seasons Shopping Centre, please visit the website at www.fourseasonsshopping.co.uk