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Security Manager at Four Seasons

Role Purpose

Ownership for all physical security matters related to manned guarding and the protection of persons, property and possessions across an Interserve contract. Build excellent relationships with the facilities team and other stakeholders within the business in order to be best placed to guide and advise on security matters.


  • Manage all security staff across the contract and carryout all related administrative tasks associated with this including appraisal/ personal review, coaching, performance management, recruitment, training and development.
  • Complete ownership for the site assignment instructions and standard operating procedures. To include the uploading of such data to STeP, with regular review processes.
  • Ensure the contract is staffed at all times, by an organised, consistent and effective rota, adhering to working time regulations to cover both planned and unplanned absences, roistering and record keeping including the continuation of all access control card operations when Security administration is absent.
  • Compile detailed and accurate reports for the client and management enabling demonstration of service delivery, excellence and enhancement.
  • Through the correct deployment of team members, ensure that all access control systems and CCTV Systems are effective at all times.
  • Develop and manage robust key management and access card management systems. Ensuring that systems are in place to deal with breaches to such systems.
  • Ensure that staff resources and equipment are used in the most effective manner commensurate with achieving the highest possible quality levels ensuring that agreed benchmark service standards and security requests are correctly prioritised into their appropriate action category.
  • Interface and communicate effectively with other department members of staff from the client team and other service providers.
  • Management of Security provision for any events requiring manned guarding duties including liaison with department representatives.
  • Conducting internal investigations (crime or incident related) interfacing where necessary with local Police
  • Comply with DDA regulations and provide assistance and PEEP records for mobility impaired community including emergency evacuation training to staff.
  • Enforcement of the client key, parking and access control policies including permit issue.
Knowledge skills & experience

  • Knowledge of both the user operation and management of electronic security systems i.e. Access Control, CCTV, Intruder detection systems etc, would be preferred,
  • Valid SIA Licence; CCTV License or experience is highly preferred.
  • First Aid at Work, Management & IOSH qualifications would be advantageous.
  • Excellent communication, customer service and IT skills are essential.
  • Corporate experience preferred but not essential.
  • Experience in working within a team as well as on your own.
  • Demonstrable proactive and professional approach to security.
  • Ability to operate in a pressurised environment.
  • Attention to detail, proactive and excellent time management.
  • Proven management skills and ability to lead and motivate a team.
  • Clear understating of security best practice.
To apply for the position, please see here: